TABLE OF CONTENTS


What is a Reversal

Returning the ordered goods after receiving them is called reversal.

In procurement, after a purchase order is raised the supplier sends the goods against that purchase order. And when the customer receives the goods they create a Goods Received Note(GRN). And if the customer wants to return the goods for any reason; They can. They have to initiate the reversal from the GRN page.

The process of returning the received goods is called reversal.


Why Aerchain Has Reversal Feature

Reversal is a universal concept followed in the procurement industry. To enable you to use that feature within Aerchain and help you track the reveals and have visibility over it Aerchain has built this feature.


Who can Initiate Reversals in Aerchain

Users who have access to initiate reversal can initiate a reversal. The admins manage these permissions.


How Reversal Work on the Customer Side

The customer receives the goods and has that documented with a GRN. To initiate reversal, they can open the GRN, click the + New Reversal button, and then proceed for reversal.

How Aerchain Helps the Suppliers with Reversals

The supplier receives a notification via in-app and Email. Then the supplier can decide how to take the goods back. This happens after the customer initiates the reversal. The customers would provide reversal notes providing the reason for the reversal. 


Can a Supplier Respond to a Reversal

No. There is no option to respond to a reversal from the supplier side. However, the suppliers are notified about the reversal.


Difference Between Rejected and Reversed

Rejection happens upon the goods' arrival. That's when the GRN is created. GRN creation has the option to enable quality control (QC). This enables the customer to reject goods with notes to the supplier.

Whereas reversal can happen only after the GRN creation. And only after the goods are received. Reversals are typically based on the reversal policies or trial period agreed between the customer and the supplier.



How to Initiate Reversal

Follow the below steps to initiate a reversal.


  1. Go to the view page of the inwards that you want to reverse.
  2. Click the + New Reversal button.
  3. Type the Reference on the REFERENCE.
  4. Click the Attach Document icon to attach a document.
  5. Type the Reason for Reversal on the Reason for reversal text box.
  6. Type in the Reversal Quantity in the Reversal Quantity textbox.
  7. Click the Submit button.

The provided items are now reversed in the Aerchain system.


How to Reject the Items Upon Delivery (Partial/Full)

On the item delivery, a GRN is created to document the delivery.

Updo validating the items received, for some reason you want to reject the received items fully or partially. Follow the below steps:


  1. Log in to Aerchain.
  2. Click the Modules icon.
  3. Click the Pending GRNs under GRNs.
  4. Click the Code of the PO against which a GRN is to be created.


    ✔️ The Purchase Order View page is presented.
  5. Click the Create > GRN.
    ✔️The GRN creation page is presented.
  6. Choose Yes on the Enable QC radio button.
  7. Type in the rejected quantity on the Rejected textbox.
  8. Type in the reason for rejection on the Rejection Reason textbox.
  9. Click the Submit button.
    ✔️ The Approvers popup opens.
  10. Type and choose the approvers.
  11. Click the Submit button.
  12. APPROVERS STEP: Click the Approve button.
  13. APPROVERS STEP: Type in the Approval Notes.
  14. APPROVERS STEP: Click the Approve button.



You have now partially rejected the products received.


Note

To fully reject, type in the number of products received on the Rejected text box and proceed with the submission.


Please feel free to reach out to support@aerchain.io should you have any questions or feedback.