TABLE OF CONTENTS


Introduction

This article covers the continuation of the supplier onboarding - SAPP but focuses on the customer side. Once the supplier fills out the onboarding form, Aerchain sends it back to the customer for approval.


The customer receives an In-App notification; also receives an email notification.


  1. Click on the notification.
    ✔️ Takes you to the submitted state page.
  2. Click Proceed.
  3. Click Yes.
  4. Click the Approve button.
  5. Click Yes to confirm.


Congratulations! The supplier is now successfully onboarded.



INFO

- The Updated Form button allows you to update the form by yourself.
- The Send Update Request button allows you to send an update request to the suppliers again.


Sending Update Request

Aerchain provides an option to send an update request to the supplier. If you as a customer find the details provided by the supplier are not enough, You can send them back to the supplier and ask them to update the onboarding details.


Follow the below steps to send an update request:

  1. Click the Send Update Request button.
  2. Type in the remarks.
  3. Click Submit.


The supplier will be notified to update their onboarding form.


Customer side notifications

Once the supplier updates the onboarding details,


  1. You will receive an email and an in-app notification.
  2. The status changes to Submitted from Requested.



Please feel free to reach out to support@aerchain.io should you have any questions or feedback.