This article will briefly explain how you can review and update details on the Invoice document rejected by the customer in the Aerchain supplier portal, and submit it to the customer.
Once the goods are received or the service has been fulfilled, you will be able to create an invoice in the supplier portal and send it to the customer requesting payment.
When the invoice is received by the customer, the Aerchain system performs the inward matching to confirm the PO number and GRN (quantities, prices of the goods and services ordered, etc.) match up on the Purchase Order, PO Items, and Invoice.
If the auto-matching by the Aerchain system is successful, then the Invoice is created. If it fails, then it is marked as Rejected status. For instance, If PO order references or PO number is not present in the Invoice document, then it is marked as ‘Rejected’ status by the customer and will be visible in the Invoice listing page of the Aerchain supplier portal.
You will also receive an In-App notification and an email by the customer to update the PO number on the particular Invoice.
You can go to the rejected invoice from the invoice listing page. The view page of the Rejected Invoice gets open. Now, click on the Edit button and make the necessary changes on the Line Items, quantity, and prices, etc. As shown below:
Once all the details are entered in the invoice form, then you can resubmit the invoice to the customer.